/* ===== Chat en direct (visiteurs) ===== */
.cz-live{position:relative;display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;width:100%;margin:0 0 14px;padding:18px 20px;border:0;border-radius:18px;cursor:pointer;text-align:left;font:inherit;color:#fff;
  background:linear-gradient(120deg,#e0137a,#7a4bc4 55%,#1fa6dc);box-shadow:0 10px 28px rgba(224,19,122,0.300);box-shadow:0 10px 28px color-mix(in srgb,#e0137a 30%,transparent);overflow:hidden;transition:transform .2s,box-shadow .2s}
.cz-live[hidden]{display:none}
.cz-live:hover{transform:translateY(-2px);box-shadow:0 14px 34px rgba(224,19,122,0.380);box-shadow:0 14px 34px color-mix(in srgb,#e0137a 38%,transparent)}
.cz-live:after{content:"";position:absolute;top:-40%;left:-30%;width:30%;height:180%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.28),transparent);transform:rotate(20deg);animation:czlshine 4.5s ease-in-out infinite}
@keyframes czlshine{0%,60%{left:-30%}100%{left:130%}}
.cz-live-ic{width:54px;height:54px;border-radius:16px;background:rgba(255,255,255,.18);display:grid;place-items:center}
.cz-live b{display:block;font-size:1.25rem;line-height:1.15}
.cz-live small{display:block;font-size:.95rem;opacity:.92;margin-top:2px}
.cz-live-st{display:inline-flex;align-items:center;gap:6px;margin-top:6px;font-size:.8rem;font-weight:800;background:rgba(0,0,0,.18);border-radius:99px;padding:3px 10px}
.cz-live-st i,.cwc-st i{width:8px;height:8px;border-radius:50%;background:#5df08c;box-shadow:0 0 0 0 rgba(93,240,140,.7);animation:cwdot 1.8s infinite}
.cz-live-st.off i,.cwc-st.off i{background:#ffd400;animation:none}
@keyframes cwdot{70%{box-shadow:0 0 0 8px rgba(93,240,140,0)}100%{box-shadow:0 0 0 0 rgba(93,240,140,0)}}
.cwc-avs{display:flex}
.cwc-av{width:44px;height:44px;border-radius:50%;overflow:hidden;border:3px solid #fff;background:#fff;margin-left:-12px;flex:none;display:grid;place-items:center;font-weight:800;color:#fff}
.cwc-av:first-child{margin-left:0}
.cwc-av img,.cwc-av svg{width:100%;height:100%;object-fit:cover;display:block}
@media (max-width:620px){.cz-live{grid-template-columns:auto 1fr}.cz-live .cwc-avs{display:none}}
/* fenêtre */
.cwc{position:fixed;right:18px;bottom:18px;z-index:85;width:min(380px,calc(100vw - 24px));height:min(600px,calc(100vh - 36px));display:flex;flex-direction:column;background:var(--surface);color:var(--ink);border-radius:22px;box-shadow:0 22px 60px rgba(0,0,0,.32);overflow:hidden;transform-origin:bottom right;animation:cwin .28s cubic-bezier(.2,.9,.3,1.2)}
.cwc[hidden]{display:none}
@keyframes cwin{from{opacity:0;transform:scale(.85) translateY(20px)}}
@media (max-width:520px){.cwc{right:0;bottom:0;width:100vw;height:100dvh;border-radius:0}}
.cwc-h{display:flex;gap:12px;align-items:center;padding:14px 14px 14px 16px;color:#fff;background:linear-gradient(120deg,#e0137a,#7a4bc4)}
.cwc-h .cwc-av{width:38px;height:38px;border-width:2px}
.cwc-h b{display:block;font-size:1.05rem}
.cwc-st{display:flex;align-items:center;gap:6px;font-size:.78rem;opacity:.95}
.cwc-h button{margin-left:auto;background:rgba(255,255,255,.18);border:0;color:#fff;width:34px;height:34px;border-radius:10px;font-size:1.2rem;cursor:pointer;flex:none}
.cwc-h button+button{margin-left:6px}
.cwc-b{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}
.cwm{display:flex;gap:8px;align-items:flex-end;max-width:88%;animation:cwm .25s ease}
@keyframes cwm{from{opacity:0;transform:translateY(8px)}}
.cwm .cwc-av{width:28px;height:28px;border-width:0;margin:0;font-size:.75rem}
.cwm-t{padding:9px 12px;border-radius:16px;background:var(--surface);box-shadow:0 1px 2px rgba(0,0,0,.06);white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;font-size:.95rem;line-height:1.4}
.cwm-t small{display:block;font-size:.7rem;color:var(--muted);margin-top:3px}
.cwm.me{align-self:flex-end;flex-direction:row-reverse}
.cwm.me .cwm-t{background:var(--m);color:#fff;border-bottom-right-radius:5px}
.cwm.me .cwm-t small{color:rgba(255,255,255,.8)}
.cwm.ag .cwm-t{border-bottom-left-radius:5px}
.cwm-w{font-size:.72rem;font-weight:800;color:var(--muted);margin:0 0 2px 36px}
.cwm.sys{align-self:center;max-width:94%}
.cwm.sys .cwm-t{background:transparent;box-shadow:none;color:var(--muted);font-size:.82rem;text-align:center;padding:4px 8px}
.cwm.pend .cwm-t{opacity:.62}.cwm.pend small{font-style:italic}
.cwm-f{display:flex;align-items:center;gap:8px;color:inherit;text-decoration:none;font-weight:700}
.cwm-f img{max-width:220px;max-height:200px;border-radius:10px;display:block}
.cwm-f span{background:rgba(0,0,0,.12);border-radius:6px;padding:2px 6px;font-size:.7rem}
.cwc-typ{display:flex;gap:4px;align-items:center;padding:9px 12px;background:var(--surface);border-radius:16px;width:max-content}
.cwc-typ i{width:7px;height:7px;border-radius:50%;background:var(--muted);animation:cwtyp 1.2s infinite}
.cwc-typ i:nth-child(2){animation-delay:.15s}.cwc-typ i:nth-child(3){animation-delay:.3s}
@keyframes cwtyp{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.cwc-f{display:flex;gap:8px;align-items:flex-end;padding:10px;border-top:1px solid var(--line);background:var(--surface)}
.cwc-f textarea{flex:1;resize:none;font:inherit;font-size:.95rem;max-height:120px;min-height:42px;padding:10px 12px;border-radius:14px;border:1.5px solid var(--line);background:var(--bg);color:var(--ink)}
.cwc-f textarea:focus{outline:none;border-color:var(--m)}
.cwc-f button,.cwc-f label{flex:none;width:42px;height:42px;border-radius:12px;border:0;display:grid;place-items:center;cursor:pointer;background:var(--bg);color:var(--ink)}
.cwc-f button.go{background:var(--m);color:#fff}
.cwc-f input[type=file]{position:absolute;width:1px;height:1px;opacity:0}
.cwc-err{color:#c8102e;font-size:.82rem;padding:0 12px 6px;background:var(--surface)}
/* jamais dans l'espace de gestion (Le Comptoir) */
.cw-adm .cwl,.cw-adm .cwt,.cw-adm .cwc,.cw-adm .cwp,body:has(#adminApp:not([hidden])) .cwl,body:has(#adminApp:not([hidden])) .cwt,body:has(#adminApp:not([hidden])) .cwc,body:has(#adminApp:not([hidden])) .cwp{display:none!important}
.cwc-ini{background:linear-gradient(135deg,#e0137a,#7a4bc4);color:#fff;font-weight:800;display:grid;place-items:center}
.cwm.sys.joined{display:flex;align-items:center;gap:10px;justify-content:center;margin:10px auto;max-width:92%;background:rgba(46,204,113,0.100);background:color-mix(in srgb,#2ecc71 10%,var(--bg));border:1.5px solid var(--line);border:1.5px solid color-mix(in srgb,#2ecc71 40%,var(--line));border-radius:16px;padding:8px 14px 8px 8px;animation:cwjoin .5s cubic-bezier(.2,.9,.3,1.3)}
.cwm.sys.joined .cwc-av{width:44px;height:44px;flex:none;box-shadow:0 0 0 3px #2ecc71}
.cwm.sys.joined .cwm-t{background:none;padding:0;text-align:left;font-size:.9rem;color:var(--ink)}
.cwm.sys.joined small{display:block;font-size:.74rem;color:var(--muted);margin-top:1px}
@keyframes cwjoin{from{opacity:0;transform:scale(.85)}}
.cwc-start{display:grid;gap:10px;padding:16px;overflow-y:auto}
.cwc-sug{display:flex;flex-wrap:wrap;gap:6px}
.cwc-sug small{width:100%;font-size:.72rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.cwc-start .cwc-sug button,.cwt .cwt-s button{font:inherit;font-size:.84rem;font-weight:600;line-height:1.25;text-align:left;width:auto;min-height:0;padding:7px 11px;border-radius:99px;border:1.5px solid var(--line);border:1.5px solid color-mix(in srgb,var(--m) 35%,var(--line));background:var(--bg);color:var(--ink);box-shadow:none;cursor:pointer;transition:background .15s,transform .15s}
.cwc-start .cwc-sug button:hover,.cwt .cwt-s button:hover{background:rgba(224,19,122,0.100);background:color-mix(in srgb,var(--m) 10%,var(--bg))}
.cwc-sug button:active,.cwt-s button:active{transform:scale(.97)}
.cwc-sug button[disabled]{opacity:.5}
.cwt{position:fixed;right:18px;bottom:88px;z-index:84;width:min(310px,calc(100vw - 24px));border-radius:20px;padding:2px;background:linear-gradient(135deg,#ff3d9a,#8a4fe0 55%,#2bb3f0);box-shadow:0 14px 36px rgba(138,79,224,.35);animation:cwtin .55s cubic-bezier(.2,.9,.3,1.25)}
.cwt[hidden]{display:none}
@keyframes cwtin{from{opacity:0;transform:translateY(16px) scale(.92)}}
.cwt-go{display:flex;align-items:center;gap:12px;width:100%;text-align:left;font:inherit;color:var(--ink);background:var(--surface);border:0;border-radius:18px;padding:12px 34px 12px 12px;cursor:pointer;transition:transform .15s}
.cwt-go:hover{transform:translateY(-1px)}.cwt-go:active{transform:scale(.98)}
.cwt-av{position:relative;flex:none;width:48px;height:48px;animation:cwtbob 3s ease-in-out infinite}
.cwt-av .cwc-av{width:48px;height:48px}
.cwt-av i{position:absolute;right:0;bottom:2px;width:12px;height:12px;border-radius:50%;background:#2ecc71;border:2px solid var(--surface)}
@keyframes cwtbob{50%{transform:translateY(-3px) rotate(-4deg)}}
.cwt-tx{display:grid;gap:1px;min-width:0}
.cwt-tx b{font-size:1rem;font-weight:800}
.cwt-tx span{font-size:.86rem;color:var(--muted);line-height:1.3}
.cwt-tx em{font-style:normal;font-size:.82rem;font-weight:800;color:var(--m);margin-top:3px}
.cwt .x{position:absolute;top:8px;right:8px;z-index:1;width:24px;height:24px;border:0;border-radius:50%;background:var(--bg);color:var(--muted);font-size:1rem;line-height:1;cursor:pointer}
.cwt .x:hover{color:var(--ink)}
@media (max-width:760px){.cwt{right:12px;bottom:calc(142px + env(safe-area-inset-bottom,0px))}}
@media (prefers-reduced-motion:reduce) and (max-width:0px){.cwt,.cwt-av{animation:none}}
.cwc-start p{margin:0;color:var(--muted);font-size:.92rem}
.cwc-start input,.cwc-start textarea{font:inherit;width:100%;padding:10px 12px;border-radius:12px;border:1.5px solid var(--line);background:var(--bg);color:var(--ink)}
.cwc-start label{display:grid;gap:4px;font-weight:700;font-size:.88rem}
.cwc-start label small{font-weight:500;color:var(--muted)}
.cwc-start .ck{display:flex;gap:8px;align-items:flex-start;font-weight:500;font-size:.8rem;color:var(--muted)}
.cwc-start .ck input{width:auto;margin-top:3px}
.cwc-start .ck.rc{font-weight:700;color:var(--ink);font-size:.88rem;align-items:center}.cwc-start .ck.rc input{margin:0}
.cwc-ck{font-size:.78rem;color:var(--muted);line-height:1.4}.cwc-ck a{color:inherit}
.cwc-em[hidden],.cwc-sheet input[hidden]{display:none}
.cwc-start button{font:inherit;font-weight:800;padding:12px;border-radius:12px;border:0;background:var(--m);color:#fff;cursor:pointer}
.cwc-start button:disabled{opacity:.6}
/* bulle quand l'équipe répond, fenêtre fermée */
.cw-live-on .qb-launch{display:none!important}
.cwl{position:fixed;right:max(18px,env(safe-area-inset-right,0px));bottom:calc(18px + env(safe-area-inset-bottom,0px));z-index:84;display:inline-flex;align-items:center;gap:10px;padding:10px 18px 10px 10px;border-radius:99px;border:0;cursor:pointer;color:#fff;font:inherit;font-weight:800;font-size:1rem;background:linear-gradient(120deg,#e0137a,#7a4bc4);box-shadow:0 10px 26px rgba(0,0,0,.28),0 0 0 6px rgba(224,19,122,0.180);box-shadow:0 10px 26px rgba(0,0,0,.28),0 0 0 6px color-mix(in srgb,#e0137a 18%,transparent);animation:cwin .3s ease,cwhalo 2.6s ease-out 1.5s infinite}
@keyframes cwhalo{0%{box-shadow:0 10px 26px rgba(0,0,0,.28),0 0 0 0 rgba(224,19,122,0.450);box-shadow:0 10px 26px rgba(0,0,0,.28),0 0 0 0 color-mix(in srgb,#e0137a 45%,transparent)}100%{box-shadow:0 10px 26px rgba(0,0,0,.28),0 0 0 16px transparent}}
.cwl[hidden]{display:none}
.cwl .cwl-ic{position:relative;width:38px;height:38px;border-radius:50%;background:#fff;color:#e0137a;display:grid;place-items:center;flex:none}
.cwl .cwl-ic:after{content:"";position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:#5df08c;box-shadow:0 0 0 2px #fff}
.cwl.off .cwl-ic:after{background:#ffd400}
.cwl em{position:absolute;top:-6px;left:28px;min-width:22px;height:22px;border-radius:99px;background:#ffd400;color:#14151a;font-style:normal;font-weight:900;font-size:.75rem;display:grid;place-items:center;padding:0 5px;box-shadow:0 0 0 3px var(--bg)}
.cwl em[hidden]{display:none}
.cwp{position:fixed;right:18px;bottom:86px;z-index:84;max-width:min(280px,calc(100vw - 110px));background:var(--surface);color:var(--ink);border-radius:16px 16px 4px 16px;padding:10px 14px;box-shadow:0 12px 30px rgba(0,0,0,.25);cursor:pointer;animation:cwpop .35s cubic-bezier(.2,.9,.3,1.3)}
.cwp[hidden]{display:none}
.cwp b{display:block;font-size:.8rem;color:var(--m)}
.cwp span{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;font-size:.92rem}
@keyframes cwpop{from{opacity:0;transform:translateY(10px) scale(.9)}}

/* Nathan, recherche d'un conseiller, clôture */
.cwc-h .cwc-who{min-width:0}
.cwc-h .cwc-who b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cwc-h button.cl{width:auto;padding:0 12px;font:inherit;font-size:.8rem;font-weight:800}
.cwm.bot .cwm-t{border-bottom-left-radius:5px;background:linear-gradient(180deg,var(--surface),color-mix(in srgb,#7a4bc4 6%,var(--surface)));border:1px solid color-mix(in srgb,#7a4bc4 20%,transparent)}
.cwm-w .ai{display:inline-block;margin-left:4px;font-size:.62rem;font-weight:800;letter-spacing:.06em;color:#7a4bc4;background:color-mix(in srgb,#7a4bc4 12%,transparent);border-radius:99px;padding:1px 6px;vertical-align:1px}
.cwm-acts{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0 0 36px;animation:cwm .3s ease .15s both}
.cwm.sys+.cwm-acts{margin-left:0;justify-content:center}
.cwm-acts button{font:inherit;font-size:.8rem;font-weight:700;padding:6px 11px;border-radius:99px;border:1.5px solid color-mix(in srgb,#7a4bc4 35%,var(--line));background:var(--surface);color:var(--ink);cursor:pointer;transition:transform .15s,background .15s}
.cwm-acts button:hover{background:color-mix(in srgb,#7a4bc4 10%,var(--surface));transform:translateY(-1px)}
.cwm-acts button.hu{border-color:var(--m);color:var(--m)}
.cwm-fb{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin:8px 0 0 36px;font-size:.78rem;color:var(--muted);animation:cwm .3s ease .35s both}
.cwm-fb button{font:inherit;font-size:.8rem;font-weight:800;padding:5px 11px;border-radius:99px;border:0;cursor:pointer;background:color-mix(in srgb,#178a4c 14%,var(--surface));color:#178a4c}
.cwm-fb button.no{background:color-mix(in srgb,var(--m) 12%,var(--surface));color:var(--m)}
.cwc-search{align-self:stretch;display:grid;justify-items:center;gap:8px;text-align:center;padding:16px;margin:4px 0;border-radius:16px;background:var(--surface);border:1.5px dashed color-mix(in srgb,var(--m) 40%,transparent)}
.cwc-radar{position:relative;width:64px;height:64px;display:grid;place-items:center}
.cwc-radar i{position:absolute;inset:0;border-radius:50%;border:2px solid var(--m);opacity:0;animation:cwradar 2.4s ease-out infinite}
.cwc-radar i:nth-child(2){animation-delay:.8s}.cwc-radar i:nth-child(3){animation-delay:1.6s}
.cwc-radar b{position:relative;width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#e0137a,#7a4bc4);color:#fff;display:grid;place-items:center;font-size:1.2rem}
@keyframes cwradar{0%{transform:scale(.5);opacity:.9}100%{transform:scale(1.5);opacity:0}}
.cwc-search strong{font-size:.95rem}.cwc-search small{color:var(--muted);font-size:.8rem}
.cwc-sheet{position:absolute;inset:0;z-index:3;background:rgba(10,10,14,.45);display:flex;align-items:flex-end}
.cwc-sheet>div,.cwc-sheet>form{width:100%;background:var(--surface);border-radius:20px 20px 0 0;padding:18px;display:grid;gap:10px;animation:cwsheet .25s ease}
@keyframes cwsheet{from{transform:translateY(40px);opacity:0}}
.cwc-sheet b{font-size:1.1rem}.cwc-sheet p{margin:0;color:var(--muted);font-size:.9rem}
.cwc-sheet input{font:inherit;padding:10px 12px;border-radius:12px;border:1.5px solid var(--line);background:var(--bg);color:var(--ink)}
.cwc-sheet .row{display:flex;gap:8px}.cwc-sheet .row button{flex:1;font:inherit;font-weight:800;padding:11px;border-radius:12px;border:0;cursor:pointer}
.cwc-sheet .row .go{background:var(--m);color:#fff}.cwc-sheet .row .ghost{background:var(--bg);color:var(--ink)}
.cwc{position:fixed}
.cwc .cwc-nathan{background:none;border-color:#fff}
.cwc-nathan svg{width:100%;height:100%;display:block}
.cwc-nathan .ey{transform-origin:32px 30px;animation:nblink 4.5s infinite}
.cwc-nathan .an{animation:nglow 2.2s ease-in-out infinite}
@keyframes nblink{0%,92%,100%{transform:scaleY(1)}95%{transform:scaleY(.12)}}
@keyframes nglow{50%{fill:#fff3a0}}
@media (max-width:760px){.cwl{bottom:calc(84px + env(safe-area-inset-bottom,0px));padding:8px 14px 8px 8px;font-size:.9rem}.cwl .cwl-ic{width:32px;height:32px}.cwp{bottom:146px}}
@media (prefers-reduced-motion:reduce) and (max-width:0px){.cz-live:after,.cwc,.cwm,.cwp,.cwl{animation:none}}