/* ===== Suivi de diagnostic (page client, ouverte par le lien du mail) ===== */
.trk{position:fixed;inset:0;z-index:85;background:var(--bg);color:var(--ink);overflow-y:auto;-webkit-overflow-scrolling:touch}
.trk[hidden]{display:none!important}
.trk-strip{position:sticky;top:0;height:5px;display:grid;grid-template-columns:repeat(4,1fr);z-index:2}
.trk-strip i:nth-child(1){background:var(--c)}.trk-strip i:nth-child(2){background:var(--m)}.trk-strip i:nth-child(3){background:var(--y)}.trk-strip i:nth-child(4){background:var(--ink)}
.trk-wrap{max-width:680px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px));padding-block:calc(22px + env(safe-area-inset-top,0px)) calc(48px + env(safe-area-inset-bottom,0px));display:grid;gap:16px}
.trk-top{display:flex;align-items:center;gap:12px}
.trk-top img{width:44px;height:44px;border-radius:11px}
.trk-top b{display:block;font-family:var(--f-display);font-weight:900;font-stretch:112%;font-size:1.05rem;line-height:1.1}
.trk-top small{color:var(--muted);font-weight:600;font-size:.82rem}
.trk-top>div{min-width:0}
.trk-top a{margin-left:auto;white-space:nowrap;font-weight:700;font-size:.92rem;color:var(--ink);text-decoration:none;padding:8px 12px;border-radius:10px;border:1.5px solid var(--line)}
.trk-top a:hover{border-color:var(--ink)}
.trk-hero{position:relative;overflow:hidden;border-radius:22px;background:#14151a;color:#fff;padding:26px 24px 24px;isolation:isolate}
.trk-hero::before,.trk-hero::after{content:"";position:absolute;width:260px;height:260px;border-radius:50%;filter:blur(60px);opacity:.45;z-index:-1;animation:trkDrift 14s ease-in-out infinite alternate}
.trk-hero::before{background:#1fa6dc;left:-90px;top:-120px}
.trk-hero::after{background:#e0137a;right:-80px;bottom:-140px;animation-duration:18s}
@keyframes trkDrift{to{transform:translate(40px,30px) scale(1.15)}}
.trk-eyebrow{font-size:.76rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase;color:#ffd400}
.trk-no{font-family:var(--f-display);font-weight:900;font-stretch:112%;font-size:clamp(3rem,13vw,4.6rem);line-height:.95;margin:6px 0 14px;font-variant-numeric:tabular-nums;letter-spacing:-.02em}
.trk-pill{display:inline-flex;align-items:center;gap:9px;padding:8px 14px 8px 12px;border-radius:99px;background:#ffffff1f;font-weight:800;font-size:1rem}
.trk-pill i{width:11px;height:11px;border-radius:50%;background:var(--tc,#1fa6dc);box-shadow:0 0 0 0 var(--tc,#1fa6dc);animation:trkPulse 1.6s ease-out infinite}
@keyframes trkPulse{0%{box-shadow:0 0 0 0 var(--tc,#1fa6dc);box-shadow:0 0 0 0 color-mix(in srgb,var(--tc,#1fa6dc) 70%,transparent)}100%{box-shadow:0 0 0 12px transparent}}
.trk-say{margin:12px 0 0;color:#d9dce3;font-size:1.05rem;line-height:1.5;max-width:46ch}
.trk-card{background:var(--surface);border-radius:20px;padding:22px 22px 20px}
.trk-card h2{font-size:1.05rem;margin:0 0 16px}
/* étapes */
.trk-steps{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;position:relative;gap:4px}
.trk-steps::before{content:"";position:absolute;left:calc(50% / var(--n));right:calc(50% / var(--n));top:19px;height:4px;border-radius:2px;background:var(--line)}
.trk-fill{position:absolute;left:calc(50% / var(--n));top:19px;height:4px;border-radius:2px;background:linear-gradient(90deg,#1fa6dc,#e0137a,#ffd400);width:0;transition:width 1.1s cubic-bezier(.3,.8,.3,1)}
.trk-step{position:relative;display:grid;justify-items:center;text-align:center;gap:8px;z-index:1}
.trk-dot{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:var(--bg);border:3px solid var(--line);color:var(--muted);transition:all .4s}
.trk-step.done .trk-dot{background:var(--ink);border-color:var(--ink);color:var(--bg)}
.trk-step.now .trk-dot{background:var(--m);border-color:var(--m);color:#fff;transform:scale(1.12);box-shadow:0 0 0 6px rgba(224,19,122,0.220);box-shadow:0 0 0 6px color-mix(in srgb,var(--m) 22%,transparent)}
.trk-step.now.att .trk-dot{background:#e05a13;border-color:#e05a13;box-shadow:0 0 0 6px rgba(224,90,19,0.220);box-shadow:0 0 0 6px color-mix(in srgb,#e05a13 22%,transparent)}
.trk-step.now.end .trk-dot{background:var(--ok);border-color:var(--ok)}
.trk-step b{font-size:.86rem;line-height:1.2}
.trk-step small{color:var(--muted);font-size:.76rem;font-weight:600;min-height:1em}
.trk-step.now b{color:var(--ink)}
.trk-step:not(.done):not(.now) b{color:var(--muted)}
.trk-step.now .trk-dot svg{animation:trkBob 1.4s ease-in-out infinite}
@keyframes trkBob{50%{transform:translateY(-2px) rotate(-6deg)}}
/* alerte */
.trk-alert{display:flex;gap:14px;align-items:flex-start;border-radius:16px;padding:16px 18px;background:rgba(224,90,19,0.130);background:color-mix(in srgb,#e05a13 13%,var(--surface));border:1.5px solid #e05a13}
.trk-alert.end{background:rgba(23,138,76,0.130);background:color-mix(in srgb,var(--ok) 13%,var(--surface));border-color:var(--ok)}
.trk-alert.thx{background:rgba(23,138,76,0.110);background:color-mix(in srgb,var(--ok) 11%,var(--surface));border-color:var(--ok);animation:trkthx .6s cubic-bezier(.2,1.3,.4,1)}.trk-alert.thx>svg{color:var(--ok)}
@keyframes trkthx{from{transform:scale(.96);opacity:0}}
.trk-alert>svg{flex:none;color:#e05a13;margin-top:2px}
.trk-alert.end>svg{color:var(--ok)}
.trk-alert b{display:block;font-size:1.02rem;margin-bottom:2px}
.trk-alert p{margin:0 0 10px;color:var(--ink)}
.trk-btn{display:inline-flex;align-items:center;gap:8px;padding:11px 16px;border-radius:12px;font-weight:800;text-decoration:none;background:var(--m);color:#fff;min-height:44px}
.trk-btn.g{background:transparent;color:var(--ink);box-shadow:inset 0 0 0 1.5px var(--line)}
.trk-btn:hover{filter:brightness(1.06)}
/* historique */
.trk-hist{list-style:none;margin:0;padding:0;display:grid;gap:0}
.trk-hist li{display:grid;grid-template-columns:18px 1fr;gap:12px;position:relative;padding-bottom:16px}
.trk-hist li:last-child{padding-bottom:0}
.trk-hist li::before{content:"";position:absolute;left:8px;top:16px;bottom:-2px;width:2px;background:var(--line)}
.trk-hist li:last-child::before{display:none}
.trk-hist li i{width:18px;height:18px;border-radius:50%;background:var(--line);margin-top:2px;border:4px solid var(--surface);box-shadow:0 0 0 1.5px var(--line)}
.trk-hist li:first-child i{background:var(--m);box-shadow:0 0 0 1.5px var(--m)}
.trk-hist b{display:block}
.trk-hist span{color:var(--muted);font-size:.88rem}
.trk-contact{display:flex;flex-wrap:wrap;gap:10px}
.trk-foot{text-align:center;color:var(--muted);font-size:.84rem}
.trk-form{display:grid;gap:10px}
.trk-lab{font-weight:700;font-size:.9rem}
.trk-in{font:inherit;font-family:var(--f-display);font-weight:900;font-stretch:112%;font-size:1.5rem;padding:10px 14px;border-radius:12px;border:2px solid var(--line);background:var(--bg);color:var(--ink);width:100%;max-width:220px;letter-spacing:.06em}
.trk-pin{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:8px;max-width:400px}
.trk-pin input{font:inherit;font-family:var(--f-display);font-weight:900;font-size:1.7rem;text-align:center;padding:10px 0;border-radius:12px;border:2px solid var(--line);background:var(--bg);color:var(--ink);width:100%;min-width:0;transition:border-color .15s,transform .15s}
.trk-in:focus,.trk-pin input:focus{outline:none;border-color:var(--m);transform:translateY(-1px)}
.trk-pin input:nth-child(3){margin-right:10px}
.trk-err{margin:0;min-height:1.3em;color:var(--warn);font-weight:700;font-size:.92rem}
.trk-go{justify-self:start;border:0;font:inherit;font-weight:800;font-size:1.02rem;cursor:pointer;padding:13px 22px}
.trk-go:disabled{opacity:.6;cursor:wait}
.trk-help{margin:0;color:var(--muted);font-size:.9rem}
.trk-help a{color:var(--ink);font-weight:700}
.trk-skel{height:120px;border-radius:20px;background:linear-gradient(90deg,var(--surface),var(--line),var(--surface));background-size:200% 100%;animation:trkSk 1.2s linear infinite}
@keyframes trkSk{to{background-position:-200% 0}}
/* animations du suivi (réclamation et diagnostic) : étapes qui apparaissent une à une, étape en cours qui pulse, confettis quand c'est terminé */
@keyframes trkStepIn{from{opacity:0;transform:translateY(14px) scale(.85)}}
@keyframes trkRing{0%{box-shadow:0 0 0 0 rgba(224,19,122,0.550);box-shadow:0 0 0 0 color-mix(in srgb,var(--m) 55%,transparent)}100%{box-shadow:0 0 0 16px transparent}}
@keyframes trkHero{from{opacity:0;transform:translateY(-10px)}}
@keyframes trkConf{0%{transform:translate(0,0) rotate(0);opacity:1}100%{transform:translate(var(--dx),var(--dy)) rotate(var(--r));opacity:0}}
@keyframes trkShimmer{to{background-position:200% 0}}
.trk-step{animation:trkStepIn .55s cubic-bezier(.2,1.3,.4,1) both}
.trk-step:nth-child(2){animation-delay:.12s}.trk-step:nth-child(3){animation-delay:.24s}.trk-step:nth-child(4){animation-delay:.36s}.trk-step:nth-child(5){animation-delay:.48s}.trk-step:nth-child(6){animation-delay:.6s}
.trk-step.now .trk-dot{animation:trkRing 1.8s ease-out .8s infinite}
.trk-step.now.att .trk-dot{--m:#e05a13}
.trk-step.now.end .trk-dot{--m:#178a4c}
.trk-fill{background-size:200% 100%;background-image:linear-gradient(90deg,#1fa6dc,#e0137a,#ffd400,#e0137a,#1fa6dc);animation:trkShimmer 3s linear infinite}
.trk-hero,.trk-card,.trk-alert{animation:trkHero .5s cubic-bezier(.2,.8,.3,1) both}
.trk-card{animation-delay:.1s}.trk-alert{animation-delay:.35s}
.trk-conf{position:absolute;left:50%;top:40%;width:9px;height:14px;border-radius:2px;pointer-events:none;animation:trkConf 1.6s cubic-bezier(.2,.7,.4,1) forwards;z-index:3}

@media (max-width:480px){.trk-step b{font-size:.76rem}.trk-dot{width:36px;height:36px}.trk-steps::before,.trk-fill{top:16px}}
@media (prefers-reduced-motion:reduce) and (max-width:0px){.trk *,.trk *::before,.trk *::after,.trk-hero::before,.trk-hero::after{animation:none!important;transition:none!important}}